Introduction:
At Shit Shirt Club, we pride ourselves on delivering the most vibrant, attention-grabbing shirts and men’s co-ord sets designed to be conversation starters, both in style and as a beacon for mental health awareness. We understand that shopping online is different from in-person experiences, so we’ve crafted a Returns & Refunds Policy that upholds both UK law and our commitment to customer satisfaction.
Your Right to Cancel and Return:
As per the UK’s distance selling regulations, you have the right to notify us within 14 days of receiving your goods if you wish to cancel your order. Following this notification, you’ll have an additional 14 days to return the items to us. No reason is necessary, and we respect your decision.
Conditions for Returns:
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Eligibility: We can only process returns for items that are unworn, in their original packaging, and in a re-saleable condition. This ensures that our products maintain their quality for all customers.
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Notification Window: You must inform us of your intent to return within 14 days of receiving your order. Following this, you have another 14 days to send the item(s) back.
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Delivery Mode: For the safety and security of your returned items, we strongly advise using a tracked delivery service. Please note that we cannot be held responsible for items that don’t reach us without tracking evidence.
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Costs: Return postage must be borne by the customer. While we strive to offer competitive pricing and quality, we’re unable to refund the original shipping costs.
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Free Gifts: If your order included a complimentary gift, it must be returned alongside the purchased items. If the gift isn’t returned, we’ll deduct its value from your refund.
Processing Your Refund:
Upon receipt of the returned items and after verifying their condition, we will initiate the refund process. Kindly allow up to 14 working days from the date we receive the returned items for your refund to be processed. As a company dedicated to championing mental health, we appreciate your patience and understanding.
How to Return Your Items:
- Notify us of your intent to return via email at info@shitshirt.club within the 14-day window and we will provide you with the return address.
- Package your items carefully, ensuring they are in their original condition.
- Include a note inside the package with your order number for faster processing.
Exclusions:
Please understand that we reserve the right to refuse returns and refunds if the conditions stated above are not met. This policy is designed in accordance with UK law and to ensure the best possible experience for all of our cherished customers.
⚠️ Print on demand T-shirts, hoodies & sweatshirts (Made to Order)
Our print on demand range is made to order especially for you. Because these aren’t stocked or mass produced they fall under the “made to order” exception in UK consumer law.
That means we don’t accept returns or offer refunds for these items if you change your mind order the wrong size or realise your nan might see the photos
We’ll still sort you out if something arrives damaged defective or not as described.
Please check the size guide carefully and triple check your order before confirming. Once it’s in the system we can't recall it. The printers are fast furious and allergic to second chances.
Questions & Concerns:
Our team is always here to assist. Should you have any questions regarding our Returns & Refunds Policy, or any other inquiries, please contact us at info@shitshirt.club. Your peace of mind is paramount to us, and we’re here to help every step of the way.
